Support

How can we help?

Something is not working

Email us at elartedesanars3@gmail.com and tell us what you were trying to do and where (web, iPhone or Android). We reply within 2 business days. If it is an audio problem, let us know whether you were wearing headphones.

Manage or cancel your subscription

If you subscribed on the web: go to Store and use “Manage” to change plan or cancel.
If you subscribed on iPhone or iPad: Apple manages the subscription, under Settings → your name → Subscriptions.
On Android: Google Play → Payments and subscriptions.
When you cancel you keep access until the end of the period you have already paid for.

Delete your account and your data

You do it yourself, immediately, from Profile → “Delete my account”, at the bottom of the page.
Everything goes: sessions, reports, journals, dreams, synchronicities and any books you uploaded. It is irreversible and there is no backup.
If you have an active subscription, cancel it first (see above): deleting your account does not stop a charge that Apple, Google or Stripe is handling.
If anything fails, write to elartedesanars3@gmail.com from your account email and we will finish it for you.

Protocol safety

Cyclic breathing with retention, cold exposure and light stimulation carry real risks. Inside the app you will see the full warnings before your first session of each one.
In short, and this is not negotiable: never practise breathing in or near water, always sit or lie down, and do not use light stimulation if you have epilepsy or a history of seizures.
OMNIS is educational. It does not diagnose or treat any condition and is not a substitute for professional medical care.