Delete your account

This page describes account deletion for OMNIS, the app published on Google Play and the App Store under that same name, developed by César Méndez.

If you have any questions about this process, write to elartedesanars3@gmail.com.

This is the fastest way and nobody needs to step in. Deletion happens right away.

1. Open OMNIS and sign in with the account you want to delete.

2. Go to Profile, from the bottom bar.

3. Scroll to the end of the page and tap "Delete my account".

4. Confirm by typing the word you are asked for. For security, if you signed in more than ten minutes ago, you will be asked to sign in again before continuing.

If you subscribed on the web, the subscription is canceled automatically when you delete the account. If you subscribed from your phone, cancel it first in Google Play (Payments & subscriptions) or in your iPhone Settings: deleting the account does not cancel a charge managed by the store.

If you no longer have the app installed or deletion fails, write to elartedesanars3@gmail.com from the email address you signed up with, with the subject "Delete my account".

We will verify that the request comes from that account and complete the deletion within 30 calendar days at most. We will confirm by email when it is done.

Everything linked to your account, immediately and irreversibly. No copy is kept and there is no way to recover it:

Your sign-in account, your name and your email address.

Your progress: completed sessions, XP, levels and streak.

Everything you have written or recorded: dream journal, synchronicities, session notes and reports generated by the AI.

Your readings and protocol records, including saved trials.

The books you uploaded to your library and the indexes generated from them.

Your preferences, favorites and the record of which modules you used.

The document that reflects your subscription plan.

Billing records. When you pay for a subscription, the transaction is processed and kept by Google Play, Apple or Stripe, not by OMNIS. These platforms are required to keep it under the applicable tax law (five years in Mexico) and its deletion does not depend on us. Those records contain the amount and the date, not the content of your account.

Technical server logs, which record errors and requests so we can diagnose failures. They do not contain your texts, your recordings or your reports. They are deleted by automatic rotation within 30 days at most.

Nothing else. OMNIS keeps no backups of deleted accounts and no anonymized versions of your content.

You do not need to delete the whole account to get rid of content. These items can be deleted one by one from the app itself, at any time and without asking anyone:

Session reports: go to Profile, then Report History, expand the report and tap "Delete". The AI analysis and the voice log of that session are deleted. Your XP does not change.

Dreams: go to the Dream Journal, open the dream and tap the trash icon. You can also delete it from the list, without opening it.

Synchronicities: go to Synchronicities, open the event and tap delete. Also from the list.

Quantum protocol trials: go to Quantum Field, open the protocol and delete the session from its row in the history.

Saved news: remove the favorite mark from the news item itself.

Each of these items is permanently deleted when you delete it, with the same effect it would have within a full account deletion. No copy is kept.

If something does not let you delete what you want, or you would rather we do it, write to elartedesanars3@gmail.com from the email address you signed up with and tell us what you want deleted.

We will verify that the request comes from that account and delete it within 30 calendar days at most. We will confirm by email.